Audit an AI workflow before you automate it.
Before treating an automation problem as a model failure, inspect the handoff: its trigger, accountable owner, required information, exception path, and completion measure. Map those five boxes first.
The five-box handoff audit.
Complete each box in plain language. If two people give different answers, that disagreement is evidence: the workflow is not ready for autonomous execution.
Trigger
Name the observable event that starts the workflow. Avoid phrases such as “when ready” or “as needed.”
- What exact event creates the work?
- Where is it recorded?
- Can the same event create duplicates?
Owner and next
Name one current owner, the next owner, and the event that proves the next owner accepted the handoff.
- Who is accountable right now?
- What status means accepted?
- What happens when nobody accepts?
Required information
Define the minimum complete packet and its source of truth. Do not make an agent guess a missing field.
- Which fields are mandatory?
- Which system is authoritative?
- Where does incomplete work go?
Exception and approval
Separate routine work from judgment, money, legal commitments, publishing, deletion, or security changes.
- What conditions stop automation?
- Who can approve the exception?
- What evidence must that person see?
One measure
Pick one outcome that the workflow itself can prove. Establish a baseline before claiming improvement.
- Cycle time, completion, rework, or aging?
- Where is the timestamp or count?
- What comparison period is honest?
Copy this map.
Use one sentence per line. A useful map is short enough for everyone involved to challenge.
WORKFLOW: 1. TRIGGER — The workflow starts when… 2. OWNER + NEXT — The current owner is… The next owner accepts when… 3. REQUIRED INFO — The minimum complete packet is… The source of truth is… 4. EXCEPTION + APPROVAL — Stop and ask for approval when… The approver needs to see… 5. MEASURE — We will baseline and compare… using…
Illustrative example.
This example demonstrates the level of specificity. It is not a client engagement, case study, testimonial, or reported result.
Inbound audit request
- Trigger: a requester explicitly submits the fit form.
- Owner + next: the intake owner reviews it; acceptance is a recorded fit status.
- Required info: one workflow, friction, authority, timing, contact consent.
- Exception: stop if consent, authority, scope, or safety is unclear.
- Measure: time from consented submission to fit decision.
Why this is automation-ready only in parts
Software can validate required fields, timestamp the request, remove duplicates, and prepare a review summary. A person still owns the fit decision, scope, official payment request, and any material promise.
Decide what to automate.
Use the map to choose a control, not to justify a tool you already wanted to buy.
Automate
The trigger, required data, owner, exception rules, and outcome evidence are deterministic and reversible.
Assist
The system can gather facts or prepare a draft, but a named person must decide or commit.
Do not automate yet
Ownership conflicts, missing data, unsafe exceptions, or an absent baseline would make automation amplify ambiguity.
A seven-day audit loop.
Do this before a major integration. It costs attention, not software.
Days 1–3: establish facts
- Map the five boxes with the people doing the work.
- Inspect five recent cases, including one exception.
- Mark every wait, copy-paste step, rejected handoff, and missing field.
Days 4–7: change one boundary
- Choose one measure and record the baseline.
- Clarify one owner, required packet, or acceptance signal.
- Observe the same measure without claiming causation from a tiny sample.
Score one workflow privately.
The free scorecard runs on your device and does not submit answers. If you later choose to request a direct fit review, the separate ARIIA AI Operations Audit is USD $497 for one workflow; scope and payment terms are confirmed first, implementation is separate, and no outcome is guaranteed.
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